AI Development
Create customer and employee assistants that answer relevant questions, gather structured information and hand conversations to the right team. We design chatbots and AI agents around approved knowledge, clear permissions and the channels your business uses.
A useful chatbot must do more than produce fluent replies. It needs a defined role, reliable information, sensible fallback behavior and a clear route to a human. We map the conversation journey and distinguish answering a question from taking an action in a connected system.
Connect approved FAQs, product information and operational documents with appropriate access boundaries.
Plan Arabic and English intents, clarification questions, escalation and recovery when information is missing.
Integrate agreed CRM, booking or service workflows through available APIs with permission and confirmation controls.
Test representative conversations, unsupported questions, response quality, latency and operating cost.
Typical scopes include website support assistants, internal helpdesks and guided enquiry collection. WhatsApp Business integration can be assessed where the required business account, API access and channel rules are available. The website’s existing WhatsApp contact link remains a direct enquiry route.
Provide the questions the assistant should handle, approved answers, escalation contacts and any systems it may access. We agree which tasks it can perform and which require human confirmation before development.
Yes, where the CRM provides suitable integration access. We define the fields and actions needed, permissions and error handling before connecting it.
We test the required Arabic terminology and conversational style using examples from your customers. The language evaluation is part of acceptance testing.
The agreed design can ask for clarification, state that information is unavailable or route the conversation to a human team.
Tell us about the workflow and outcome you want to improve so we can define a practical next step and a clear project scope.
