Privacy Policy

Your privacy is important to us. This policy explains how Experts IT Solution collects, uses, and protects your personal information in compliance with Saudi Arabian law.

1. Introduction

Experts IT Solution (“we,” “our,” or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

This policy is designed to comply with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and other applicable data protection regulations.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

Name and contact information (email, phone number, address)
Company name and job title
Saudi national ID or Iqama number (when required for compliance)
Payment and billing information
Communication preferences
Any other information you choose to provide

2.2 Technical Information

We automatically collect certain technical information when you use our website:

IP address and location data
Browser type and version
Device information and operating system
Website usage patterns and analytics data
Cookies and similar tracking technologies

2.3 Business Information

When providing services to business clients, we may collect:

Company registration details
Business contact information
Project requirements and specifications
Service usage and performance data

3. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide, maintain, and improve our IT solutions and services
Communication: To respond to inquiries, provide customer support, and send service-related notifications
Business Operations: To process payments, manage contracts, and fulfill our business obligations
Marketing: To send promotional materials and updates about our services (with your consent)
Legal Compliance: To comply with applicable laws, regulations, and legal processes in Saudi Arabia
Security: To protect our systems, prevent fraud, and ensure the security of our services
Analytics: To analyze usage patterns and improve our website and services

4. Legal Basis for Processing

Under Saudi Arabian Personal Data Protection Law, we process your personal data based on:

Consent: Where you have given explicit consent for specific processing activities
Contract Performance: To fulfill our contractual obligations to you
Legal Obligation: To comply with applicable laws and regulations
Legitimate Interest: For our legitimate business interests, provided they don’t override your privacy rights
Vital Interests: To protect your vital interests or those of another person

5. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who help us deliver our services
Business Partners: Authorized partners for joint service delivery
Legal Authorities: When required by law or to protect our legal rights
Professional Advisors: Lawyers, accountants, and other professional service providers

Important: We do not sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

Encryption of data in transit and at rest
Access controls and authentication systems
Regular security assessments and updates
Employee training on data protection
Secure data centers and backup systems
Incident response and breach notification procedures

7. Your Privacy Rights

Under Saudi Arabian law, you have the following rights regarding your personal data:

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

Active Customers: For the duration of our business relationship plus 7 years for accounting purposes
Marketing Data: Until you unsubscribe or withdraw consent
Website Analytics: 26 months from collection
Legal Requirements: As required by Saudi Arabian law and regulations

9. International Data Transfers

Your personal data is primarily processed within Saudi Arabia. If we need to transfer data internationally, we ensure appropriate safeguards are in place, including:

Adequacy decisions by Saudi authorities
Standard contractual clauses
Binding corporate rules
Your explicit consent for specific transfers

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Essential Cookies: Required for website functionality
Performance Cookies: Help us understand how visitors use our site
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookie settings through your browser preferences or our cookie consent banner.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.

Posting the updated policy on our website
Sending email notifications to registered users
Displaying prominent notices on our website

Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Digital Marketing

Web Development

App Development