1. Acceptance of Terms
By accessing and using the services provided by Experts IT Solution (“Company,” “we,” “our,” or “us”), you (“Client,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). These Terms constitute a legally binding agreement between you and Experts IT Solution.
If you do not agree to these Terms, you must not use our services. Your continued use of our services constitutes your acceptance of any modifications to these Terms.
Important: These Terms are governed by the laws of the Kingdom of Saudi Arabia and comply with applicable commercial and technology regulations.
2. Description of Services
Experts IT Solution provides comprehensive information technology services including but not limited to:
3. User Responsibilities
By using our services, you agree to:
- Provide accurate and complete information when required
- Use our services only for lawful purposes and in accordance with these Terms
- Respect intellectual property rights of the Company and third parties
- Not interfere with or disrupt our services or systems
- Comply with all applicable laws and regulations of Saudi Arabia
- Maintain the confidentiality of any account credentials provided
- Promptly notify us of any unauthorized use of your account
- Pay all fees and charges associated with your use of our services.
4. Service Terms and Conditions
4.1 Service Delivery
- Services are delivered according to agreed specifications and timelines
- Service delivery may be subject to technical limitations and third-party dependencies
- We reserve the right to modify service features with reasonable notice
- Service availability targets are specified in individual service agreements
4.2 Service Modifications
- We may update, modify, or discontinue services with prior notice
- Material changes will be communicated at least 30 days in advance
- Emergency maintenance may be performed with minimal notice
- Service upgrades may require additional fees, as agreed
4.3 Service Limitations
- Services are provided “as is” without warranty of specific outcomes
- Performance may vary based on external factors beyond our control
- Some services may have usage limits or restrictions
- Service availability may be affected by maintenance or technical issues
5. Payment Terms
5.1 Fees and Charges
- All fees are quoted in Saudi Arabian Riyals (SAR) unless otherwise specified
- Fees are exclusive of applicable taxes, which will be added as required by law
- Pricing is subject to change with 30 days written notice
- Custom projects require signed quotations before work commences
5.2 Payment Terms
- Payment terms are Net 30 days unless otherwise agreed in writing
- Advance payments may be required for certain services
- Late payments may incur additional charges as permitted by Saudi law
- We accept bank transfers, checks, and approved credit arrangements
5.3 Refund Policy
- Refunds are evaluated on a case-by-case basis
- Services already delivered are generally non-refundable
- Refund requests must be submitted within 30 days of payment
- Refunds, if approved, will be processed within 30 business days
6. Intellectual Property Rights
6.1 Company IP
All intellectual property rights in our services, including software, designs, processes, and methodologies, remain the exclusive property of Experts IT Solution.
6.2 Client IP
Clients retain ownership of their pre-existing intellectual property and data. Custom developments may be subject to specific IP arrangements as agreed in project contracts.
6.3 License Grant
We grant you a limited, non-exclusive, non-transferable license to use our services in accordance with these Terms during the service period.
7. Confidentiality
Both parties acknowledge that they may have access to confidential information and agree to:
- Maintain the confidentiality of all non-public information
- Use confidential information only for the purposes of the service relationship
- Implement reasonable security measures to protect confidential information
- Return or destroy confidential information upon termination of services
- Not disclose confidential information to third parties without written consent
8. Liability and Warranties
8.1 Service Warranties
We warrant that our services will be performed with reasonable care and skill in accordance with industry standards. However, we do not guarantee specific business outcomes or results.
8.2 Limitation of Liability
To the maximum extent permitted by Saudi law, our total liability for any claims arising from these Terms or our services shall not exceed the total amount paid by you for the specific service in the 12 months preceding the claim.
Important Disclaimer: We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
9. Termination
9.1 Termination Rights
- Either party may terminate services with 30 days written notice
- Immediate termination is allowed for material breach of these Terms
- We may suspend services for non-payment after appropriate notice
- Termination does not affect obligations that by their nature survive termination
9.2 Effect of Termination
- All licenses granted hereunder will immediately terminate
- Outstanding fees become immediately due and payable
- We will assist with data migration as commercially reasonable
- Confidentiality obligations continue beyond termination
10. Governing Law and Dispute Resolution
10.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, without regard to conflict of law principles.
10.2 Dispute Resolution
- Parties will first attempt to resolve disputes through good-faith negotiation
- If negotiation fails, disputes will be resolved through arbitration in Riyadh
- Arbitration will be conducted in accordance with Saudi arbitration laws
- The language of the arbitration proceedings will be Arabic or English as agreed
11. General Provisions
- Entire Agreement: These Terms constitute the entire agreement between the parties
- Amendments: Terms may only be modified in writing signed by both parties
- Severability: Invalid provisions do not affect the validity of remaining Terms
- Force Majeure: Neither party is liable for delays due to circumstances beyond their control
- Assignment: These Terms may not be assigned without written consent
- Notices: All notices must be in writing and delivered to the registered addresses
12. Contact Us
For questions about these Terms of Service or to report violations, don’t hesitate to get in touch with us:
